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Bike And Scooter Sharing FAQs

You've got questions. BIKE has answers. From "How do I pay for a BIKE" to "How do I locate a BIKE near me", find out all you need to know about our smart mobility service here.

How It Works

To download the BIKE app, simply click here and you’ll automatically be redirected to the appropriate download page for your mobile device. You can also search “BIKE” in both the App and Google Play stores.

To find a BIKE near you, simply open the BIKE app. You’ll automatically be taken to the map screen, showing all available BIKE vehicles in your area. If you don’t see any vehicle icons displayed on the map, zoom out to search a wider area.

To unlock a BIKE-S electric scooter, BIKE-E electric assist bike or BIKE classic pedal bike, simply open the BIKE app and tap on the “Ride” button at the bottom of the screen. From here, either scan the QR code using your phone’s camera or manually enter the 6-digit vehicle code located beneath the QR code.

BIKEs can be ridden on streets, in bike lanes and on bike paths. Please respect all traffic laws and do not ride your BIKE on the sidewalk. Please refer to our safe scooter riding tutorial here and our safe bike riding tutorial here.

BIKEs can be parked anywhere it is safe to park a bicycle. Do not block sidewalks, service ramps, bus stops and shop entrances. Please refer to our proper parking tutorial here.

First, please make sure you’re parking in a safe, appropriate location. Dock free bikes and scooters only work if we all take responsibility and park in places that don’t block car traffic, impede pedestrian access or encroach on private property.

To lock your BIKE or BIKE-E, simply push down on the locking arm connected to the rear wheel to lock the bike. To lock your BIKE-S, simply tap "End Ride" in the BIKE app. Voila! After completing your ride, the app will provide you with a trip summary.

Payment

BIKE Pedal Bikes

  • BIKE classic pedal bikes cost just $1 to unlock and $0.05/minute to ride. Students, faculty and staff with a valid ".EDU" e-mail address, receive a 50% discount.

BIKE-E Electric Assist Bikes

  • BIKE-E costs just $1 to unlock + a small fee per minute to ride (only $.15 per minute in most areas).

BIKE-S Electric Scooters

  • BIKE-S costs just $1 to unlock + a small fee per minute to ride (only $.15 per minute in most areas).

BIKEPrime

  • BIKEPrime costs $29.95 per month and includes $100 in ride credits for use on BIKE Classic Pedal Bikes only.
  • BIKEPrime Students is $14.95 per month and includes 100 ride credits, with a valid ".EDU" email address. Students, faculty and staff all qualify.

Simply enter your credit card information into the app and purchase credits you can use for future rides.

Yes. BIKE is committed to transportation equity, and we have developed a BIKE Access program to allow individuals from underserved communities to ride our entire fleet of dock-free bikes, electric-assist bikes and electric scooters at a significantly reduced rate. Click here for more information and to sign up.

Safety & Privacy

While helmet laws vary from city to city, BIKE recommends riders wear a helmet at all times. Whenever possible, BIKE distributes free custom-designed helmets to the communities we serve as a way to keep our riders safe on the road. The BIKE mobile app also educates users on the best practices when riding a bike, e-bike or e-scooter.

A pre-ride safety check involves a quick 3-step process to ensure your BIKE vehicle is in good working order:

  • Pump the hand brakes manually to ensure they are taught
  • Check tires to verify they are undamaged
  • Visually inspect body of the vehicle for cracks or other structural damage

If the vehicle is not in working order, you can report it to BIKE immediately by tapping on the exclamation point icon (!) on the lower left corner of the map screen.

Safety is our top priority. BIKE has developed a series of educational videos, dedicated instructional pages and in-app messages to ensure riders know and abide by applicable rules and regulations. We also offer free helmets to all riders with over $10 in BIKE credit in their account, and our engineering team works closely with cities to develop new features such as “Parked or Not” that address local safety concerns.

The BIKE app uses your GPS location to accurately show you BIKE vehicles that are in your vicinity.

The BIKE app uses your camera to enable vehicle unlocking via QR code. We also request that some riders submit a photo of their vehicle after a ride to ensure that it is parked correctly.

BIKE takes our riders’ data and privacy very seriously. GPS data is always anonymized before sharing with cities. Additionally, we do not sell rider data to third-party recipients, and a subpoena or other lawful process is required to access rider data in compliance with legal obligations. To find out more, please read our Privacy Statement.

Community

Zero. BIKE incorporates easily into cities' existing transportation model and greatly reduces carbon footprints. We also cover all maintenance and rider education costs.

If you are a city or university official, please send an email to either info@bikeksa.com or one of our team members will be in contact with you shortly.

If you’re a city resident or student who would like to see BIKE in your area, quickly submit a Request BIKE form here.

Yes. BIKE is committed to local hiring and community integration, and we work to ensure that all of our markets are staffed with locally-hired operations specialists.

Need More Help?

Call: +971 1234 5000

Text: +971 1234 6000

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